Get in Touch

We're on WhatsApp — and we answer fast

For roadside help, hit WhatsApp. For business, partnerships, or press — pick the right channel below.

Pick a channel

Choose the channel that fits your request. We route every message to the right person — no long wait trees.

Roadside help (24×7)

WhatsApp +91 918349647474

Fastest channel. Average response under 30 seconds.

Partner onboarding

WhatsApp +91 96851 46627

Mechanics, towing operators, technicians. Or apply on the partner page.

Billing & general

hello@paana.in

Invoices, refunds, pricing questions. Reply within 1 business day.

Grievance officer

grievance@paana.in

Formal complaints under the Consumer Protection Act. 15-day response SLA.

Press & media

press@paana.in

Interviews, brand assets, product data.

Privacy & data requests

privacy@paana.in

Access, correction, or erasure under the DPDP Act.

Head Office

Maa Chandi Highway Services, operator of PAANA®.

Maa Chandi Highway Services
#147, Anand Nagar Near Durga Mandir Raipur CG 492001
GSTIN: 22BGFPK5924B

Phone: 83498 47474
Email: hello@paana.in

Working hours

WhatsApp support: 24 × 7, including public holidays
Office (Raipur): Monday–Saturday, 10:00 AM to 7:00 PM IST
Email: responses within 1 business day

Find us

Our head office is in Sarona, Raipur — near Ring Road-01. Visitors are welcome during office hours; please WhatsApp ahead so we can set aside time.